Do I need to register to place an order?
No, you can select guest checkout, avoiding the registration process. Please note if you have an account it will make it easier should you need to return or exchange a purchase.
What methods of payment do you accept?
We accept Visa, MasterCard, PayPal & Afterpay.
What are your delivery costs?
All information on our shipping & delivery costs can be found here.
Do you offer worldwide shipping?
Yes we do. Please see shipping costs here.
Can you deliver to an address other than my billing address?
Your delivery address does not have to match your billing address. You can specify an alternative delivery address on checkout.
How do I track my order?
We use Australia Post and/or courier to send our parcels. Once your package is shipped, we will email you with the tracking number and you can then track your parcel online.
When will I receive my order?
We aim to ship goods within 48 hours of order confirmation. We ship Monday to Friday (except public holidays). Our standard delivery times are 3 to 10 business days. Native Interiors cannot be responsible for third party delays in transit.
An item is missing from my order, what do I do?
Check your dispatch note first (the form inside your parcel) to see a list of the exact items that should have been delivered. If something is listed, but not in your parcel, please contact us.
My order has arrived but an item does not look the same as it does on the website?
Due to the handmade nature of our products, no two pieces are alike and colours and patterns may vary from piece to piece, adding to their uniqueness and should not be seen as faults. Product colours may vary slightly from those in the images provided due to photographic lighting.
Are your ceramics oven, microwave & dishwasher safe?
Please see each product’s individual care instructions. These can be found on the product page, above the add to cart button.
How do I cancel an order?
Please contact us should you need to cancel an order and prevent shipment. If an order has already been dispatched, you will need to follow the normal returns procedure.
What is your returns policy?
Our returns policy can be viewed here.
How long will my refund take?
Please refer to our returns policy.
Can I pre-order an item?
Yes, we do have the option to pre-order an item. You can choose between being charged for the item on pre-order or once the item becomes available to purchase online.
Do you have gift cards?
Yes we do. Select a gift card from our online store (www.nativeinteriors.com) in the denomination of your choice; we offer AUD$50, AUD$100, AUD$200. Add to cart and then checkout as you would for a regular purchase. Once your order is complete and paid for in full your gift card code will be sent to the email address you specified during checkout. This code can then be redeemed by the recipient on our online store.
How do I redeem a gift card?
Head to the website (www.nativeinteriors.com) and select the items you wish to purchase. When you’re ready to checkout, proceed through to the checkout payment page. Enter your Gift Card code in the Gift Card code box on the checkout page and click apply Gift Card.
If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase using one of our payment methods. Gift Cards are non-transferable, non-refundable and are not redeemable for cash. We cannot replace lost or stolen Gift Cards.