[spb_accordion width=”1/1″ el_position=”first last”] [spb_accordion_tab title=”Do I need to register to place an order?” accordion_id=”do-i-need-to-register-to-place-an-order-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;border-top: 0px ;border-left: 0px ;border-right: 0px ;border-bottom: 0px ;padding-top: 0px;padding-left: 0px;padding-right: 0px;padding-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
No, you can select guest checkout, avoiding the registration process. Please note if you have an account it will make it easier should you need to return or exchange a purchase.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”What methods of payment do you accept?” accordion_id=”what-methods-of-payment-do-you-accept-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
We accept Visa, MasterCard, PayPal & Afterpay.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”What are your delivery costs?” accordion_id=”what-are-your-delivery-costs-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;border-top: 0px ;border-left: 0px ;border-right: 0px ;border-bottom: 0px ;padding-top: 0px;padding-left: 0px;padding-right: 0px;padding-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
All information on our shipping & delivery costs can be found here.
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Yes we do. Please see shipping costs here.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”Can you deliver to an address other than my billing address?” accordion_id=”can-you-deliver-to-an-address-other-than-my-billing-address-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;border-top: 0px ;border-left: 0px ;border-right: 0px ;border-bottom: 0px ;padding-top: 0px;padding-left: 0px;padding-right: 0px;padding-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Your delivery address does not have to match your billing address. You can specify an alternative delivery address on checkout.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”How do I track my order?” accordion_id=”how-do-i-track-my-order-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
We use Australia Post and/or courier to send our parcels. Once your package is shipped, we will email you with the tracking number and you can then track your parcel online.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”When will I receive my order?” accordion_id=”when-will-i-receive-my-order-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;border-top: 0px ;border-left: 0px ;border-right: 0px ;border-bottom: 0px ;padding-top: 0px;padding-left: 0px;padding-right: 0px;padding-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
We aim to ship goods within 48 hours of order confirmation. We ship Monday to Friday (except public holidays). Our standard delivery times are 3 to 10 business days. Native Interiors cannot be responsible for third party delays in transit.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”An item is missing from my order, what do I do?” accordion_id=”an-item-is-missing-from-my-order–what-do-i-do-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;border-top: 0px ;border-left: 0px ;border-right: 0px ;border-bottom: 0px ;padding-top: 0px;padding-left: 0px;padding-right: 0px;padding-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Check your dispatch note first (the form inside your parcel) to see a list of the exact items that should have been delivered. If something is listed, but not in your parcel, please contact us.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”My order has arrived but an item does not look the same as it does on the website?” accordion_id=”my-order-has-arrived-but-an-item-does-not-look-the-same-as-it-does-on-the-website-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;border-top: 0px ;border-left: 0px ;border-right: 0px ;border-bottom: 0px ;padding-top: 0px;padding-left: 0px;padding-right: 0px;padding-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Due to the handmade nature of our products, no two pieces are alike and colours and patterns may vary from piece to piece, adding to their uniqueness and should not be seen as faults. Product colours may vary slightly from those in the images provided due to photographic lighting.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”Are your ceramics oven, microwave & dishwasher safe?” accordion_id=”are-your-ceramics-oven–microwave—dishwasher-safe-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;border-top: 0px ;border-left: 0px ;border-right: 0px ;border-bottom: 0px ;padding-top: 0px;padding-left: 0px;padding-right: 0px;padding-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Please see each product’s individual care instructions. These can be found on the product page, above the add to cart button.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”How do I cancel an order?” accordion_id=”how-do-i-cancel-an-order-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Please contact us should you need to cancel an order and prevent shipment. If an order has already been dispatched, you will need to follow the normal returns procedure.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”What is your returns policy?” accordion_id=”what-is-your-returns-policy-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Our returns policy can be viewed here.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”How long will my refund take?” accordion_id=”how-long-will-my-refund-take-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Please refer to our returns policy.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”Can I pre-order an item?” accordion_id=”can-i-pre-order-an-item-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;border-top: 0px ;border-left: 0px ;border-right: 0px ;border-bottom: 0px ;padding-top: 0px;padding-left: 0px;padding-right: 0px;padding-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Yes, we do have the option to pre-order an item. You can choose between being charged for the item on pre-order or once the item becomes available to purchase online.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”Do you have gift cards?” accordion_id=”do-you-have-gift-cards-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Yes we do. Select a gift card from our online store (www.nativeinteriors.com) in the denomination of your choice; we offer AUD$50, AUD$100, AUD$200. Add to cart and then checkout as you would for a regular purchase. Once your order is complete and paid for in full your gift card code will be sent to the email address you specified during checkout. This code can then be redeemed by the recipient on our online store.
[/spb_text_block] [/spb_accordion_tab] [spb_accordion_tab title=”How do I redeem a gift card?” accordion_id=”how-do-i-redeem-a-gift-card-” icon=””] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1/1″ el_position=”first last”]
Head to the website (www.nativeinteriors.com) and select the items you wish to purchase. When you’re ready to checkout, proceed through to the checkout payment page. Enter your Gift Card code in the Gift Card code box on the checkout page and click apply Gift Card.
If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase using one of our payment methods. Gift Cards are non-transferable, non-refundable and are not redeemable for cash. We cannot replace lost or stolen Gift Cards.
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